WEEK 1- CORE VALUES
MONDAY
DEVELOP GREAT PEOPLE
“Continue to grow and develop as teams”
TUESDAY
HAVE PASSION FOR OUR CUSTOMERS AND PRODUCTS
“Our guests will buy from people they know, like and trust”
WEDNESDAY
BE INNOVATIVE & EXEMPLIFY A “CAN DO” ATTITUDE
“Share ideas/thoughts to save time and money”
THURSDAY
THINK LONG TERM
“Establish professional goals and seek out opportunities”
FRIDAY
EXCELLENCE IN EXECUTION
“Pay attention the details!”
WEEK 2 – TOP TEN SERVICE VALUES
MONDAY
HOSPITALITY BUBBLE
“15/5 Rule, Acknowledge all guest, Speak First, Eye Contact, Smile”
TUESDAY
THREE STEPS OF SERVICE
“Warm Welcome, Magic Moment, Fond Farewell”
WEDNESDAY
ANSWER THE PHONE WITHIN THREE RINGS
“With Appropriate Greeting, Department and Your Name”
THURSDAY
TAKE OWNERSHIP
“In Request, Complaints, Feedback and Follow Up”
FRIDAY
ALWAYS USE A PERSON’S NAME
“Guests or team members at every opportunity”
WEEK 3 – TOP TEN SERVICE VALUES
MONDAY
Be Clean, Neat, Safe
“Every step of the day”
TUESDAY
Lead By Example
“Become a mentor, role model”
WEDNESDAY
BE OPEN, HONEST, TIMELY
“In communicating with others”
THURSDAY
Anticipate
“Anticipate guest needs and expectations and try to exceed them”
FRIDAY
Proudly Represent Team Boyne
“At work, at home, in the community”
WEEK 4 – PERSONALIZED SERVICE
MONDAY
I Make Great First Impressions
“By delivering a great presentation of myself and my area”
TUESDAY
I Thank Every Guest
“By saying with a smile: “Thank you for choosing us…”
WEDNESDAY
I Practice Teamwork
“Every day with courtesy and respect by helping my fellow Team Members without being asked”
THURSDAY
I Learn More
“By giving guests the information they need through my continuous efforts to learn more about our company, products and community”
FRIDAY
I Deliver Individual Service
“In every interaction, I deliver individual service by giving my full attention to the guest/customer”
LEARN IT....LIVE IT.....LOVE IT!
